Help Centre
How can we help?
Find quick answers below, or send our support team a message.
Getting started
Is Achievers open yet?
Yes. Create an account and run any check marked Available now. Checks marked Coming soon open later; join early access and we will tell you when.
What is Achievers?
Achievers is a digital platform that brings identity, business, credit, vehicle and document checks into one place for individuals and businesses in Nigeria.
Do I need an account?
Yes. An account lets us confirm who is making each request and keeps your results, receipts and history in one place.
Checks and results
How do I follow a request?
Every request gets a reference number. Its status shows as Pending, Processing, Completed or Action required in your account.
What does Action required mean?
We need something from you before we can continue, such as a clearer document or a missing detail. The request tells you what to do.
Can I download my results?
Yes, where the service allows it. Reports and receipts stay in your account so you can open them again later.
Fees and payments
When do I see the fee?
Before you submit. Each service page shows its starting price once it is set, and the review screen shows the fee, VAT and total. Nothing is charged until you confirm.
How much does a check cost?
Fees depend on the check. See the Pricing page for current prices, and the review screen for the exact fee and VAT before you pay.
Do I get a receipt?
Yes. Every payment has a receipt in your account, linked to the check it paid for.
Privacy and consent
Why do you ask for consent?
Many checks involve someone else's personal information. We only run them with a lawful purpose and the consent the law requires.
What information do you ask for?
Only what the selected check needs. We do not ask for extra details just in case.
Who can see my results?
You, and people in your organisation whose role allows it. Every access is logged.
Disputes and corrections
What if information about me is wrong?
Raise it in Disputes and corrections. Tell us what is wrong and include any documents that help. We will give you a reference to track it.
How do I make a complaint?
Use the same form and choose Complaint. We will reply using the contact details you give us.
Disputes and corrections
Think information about you is wrong?
Report it, attach anything that helps, and track it with a reference.
Contact support
Send us a message and we will reply using the details you give.