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Disputes and corrections

Tell us what looks wrong

If a result or record seems inaccurate, or you are unhappy with our service, report it here. Every report gets a reference so you can follow it.

  1. 1

    Tell us what is wrong

    Describe the problem and add any documents that support it.

  2. 2

    Get a reference

    Your report gets its own reference so you can follow it up.

  3. 3

    We look into it

    We review it, and check with the data provider where the record came from.

  4. 4

    We tell you the outcome

    We contact you with what we found and any correction made.

Report an issue

The more detail you give, the faster we can look into it.

Your details

Optional. We only use it to contact you about this.

What happened
What would you like to do?

Optional. It starts with ACH-.

Say what the information shows and what you believe is correct.

Optional. Up to 3 files. Photos (JPG or PNG) or PDF, up to 1 MB each.

Fields marked with an asterisk are required.

Common questions

What if information about me is wrong?

Raise it in Disputes and corrections. Tell us what is wrong and include any documents that help. We will give you a reference to track it.

How do I make a complaint?

Use the same form and choose Complaint. We will reply using the contact details you give us.